Ah, the art of doctoring and providing the best patient care is so much more than book smarts. Today’s guest optometrist Dr. Shirazian discusses her passion about bringing the art of humanizing healthcare to her students and through her platform. She covers topics such as the art of good patient communication, SPIKES Protocol for delivering bad news, her favorite medical humanities books, and more.

Dr. Delaram Shirazian earned her Doctor of Optometry degree from the University of Missouri – St. Louis and went on to complete a residency in Ocular Disease and Low Vision Rehabilitation at the Kansas City VA Medical Center.

Dr. Shirazian is currently an Assistant Clinical Professor at SUNY College of Optometry, working with patients and students in primary care and low vision rehabilitation clinics. She also teaches the patient-doctor communication portion of the first-year curriculum and is the instructor of record of the Low Vision/Ocular Disease Micro-Credential program. Dr. Shirazian is a fellow of the American Academy of Optometry.

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My Favorite Takeaways From This Episode:

What “doctoring” means and the art of doctoring

-Hard data about the “soft skill” of patient communication

-Best practices for patient communication which focuses on adherence over compliance

-Getting to know patients outside of their disease or condition

-The difference between caring for a patient on autopilot and having the energy to truly provide your best care

-Learning about the SPIKES Protocol and how to properly share bad news with patients

-Dr. Shirazian’s favorite medical humanities books

Dr Deli Shirazian Erika del Pozo MOT, OTR/L Joy Energy Time MedBridge Burnout Burnt Out to Lit Up Podcast

My Favorite Quotes From Dr. Shirazian:

“The American Academy of Orthopedic Surgeons did an extensive survey on their patients and their doctors about communication skills. And they found that 75% of the doctors thought they communicated really well with their patients. But only 25% of the patients agreed that their doctor communicated effectively with them. So there’s this huge gap in how well we think we’re doing and how well our patients actually think we’re doing.”

“It’s the easy way is actually doing the whole autopilot of just, I’m going to see patient ABCD that’s what they are, I’m going to treat their condition and and you’re kind of just, you’re doing the bare minimum. I mean, you’re taking care of the patient, but are you really, really taking care of them? And so I feel like this requires effort. And it’s an intentional choice, to really get to know your patients. And when there’s effort involved, that takes more time and energy.”

“Every time a patient sees a doctor that they should feel better as a result of seeing them.”

“You touch the doorknob every time you walk into the patient’s room, or you’re washing your hands every time you’re in the patient’s room, just kind of like take five seconds, breathe, and think like, okay, I want to help this person, I want to make their day better. And I think that’s the first step. And it all is sometimes it just takes that little reminder, that little five seconds of breathing, to kind of center you again and to hopefully make you much more successful with that.”

“Up until that point, I was just really focused on like, I’m going to pass boards, and I’m going to make sure I know all the signs and symptoms of these diseases. And I thought that what made a good doctor. And it wasn’t until I really dove into the medical humanities that I realized, like, wow, I totally kind of missed the ball and like what good doctoring is, and what’s included in that.”

Dr Deli Shirazian Erika del Pozo MOT, OTR/L Joy Energy Time MedBridge Burnout Burnt Out to Lit Up Podcast
Dr Deli Shirazian Erika del Pozo MOT, OTR/L Joy Energy Time MedBridge Burnout Burnt Out to Lit Up Podcast

This Episode is Brought To You By:

Meet Your Host

Hola! I’m Erika, an occupational therapist from Miami, FL and founder of Joy Energy Time. Get to know me and hang out with me by listening to my pod, the Burnt Out to Lit Up Podcast! ✨

You can get Joy Energy Time in your inbox *joyful gasp* with the Thrive and Shine monthly newsletter (the last Monday of each month), where these #joytidbits can all be found, as well as other occasional inbox goodies. 💌

Nurse Mo Erika del Pozo MOT, OTR/L Joy Energy Time MedBridge Burnout Burnt Out to Lit Up Podcast
Categories: BOLU Podcast


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