As a nurse, I’ve seen all sorts of communication tools that various employers have recommended. It’s mostly tools to help staff communicate with patients, like AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank), GREAT (Greet, Relate, Explain, Ask, Thank), or SBAR (Situation, Background, Assessment, Recommendation). It doesn’t matter what tool you use, what matters is that you gather your information and you communicate with purpose and intention. You can reduce the anxiety you feel by mentally or physically preparing your “script.” If you’re about to call a doctor about an elevated blood pressure, it would be helpful to know what the heart rate is and what medications the patient is taking that effects the blood pressure BEFORE you call, because you don’t want to have a doctor on hold while you look up information they’re likely to ask for. So be prepared and remember that with anything, you get better with practice!